FAQ
Ordering and photos
Which photo should I upload?
Choose a sharp, well-lit photo where the face is clearly visible and not covered. Photos taken in daylight work best. Please upload only photos you own or have permission to use. We cannot make portraits from images of public figures or other people's copyrighted images.
Can I upload more than one photo?
Yes, up to 5 photos per portrait. We choose the one that will cut best and tell you which one in our approval email.
What happens if my photo does not work?
We review every photo, usually within a few hours and always within 2 working days. If a photo is too small, blurry or unsuitable, we email you a link to upload another one. Production starts only after we approve a photo.
Do you send a preview before cutting?
No. We do not send a digital proof, so please check your photos and order details carefully before you pay.
Making and delivery
How long does it take?
Your portrait is made by hand in 7–10 working days after we approve your photo. Then it ships by tracked courier, which usually takes 1–8 working days depending on your country.
Where do you ship?
We ship to Poland and 21 other EU countries. If your country is not listed at checkout, email us at hello@miniwishes.pl and we will see what we can do.
Changes, returns and your data
Can I cancel or return my portrait?
You can cancel before we approve your photo and get a full refund. Once your photo is approved, production starts and the order cannot be cancelled. Each portrait is made from your own photo, so it cannot be returned for a change of mind. If it arrives damaged or has a defect, contact us within 14 days of delivery and we will put it right.
What happens to my photos?
Your photos are stored in the EU and used only to make your order. They are deleted 14 days after confirmed delivery, and within 3 days if the order is cancelled or never completed. We email you when they are deleted.
Who do I contact?
Email support@miniwishes.pl for help with an order, or hello@miniwishes.pl for anything else.