Shipping policy
Last updated: November 3, 2026
All MiniWishes portraits are made by hand and shipped from Kraków, Poland by tracked courier. Shipping costs depend on the distance from Kraków and the courier charges for your region, so the further away you are, the higher the cost.
Where we ship
Poland and these EU countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Other countries: delivery on request
We do not have a standard shipping rate for every country yet, for example Greece, Cyprus, Malta and countries outside the EU. We can still make your portrait. Use the "Check delivery to my country" form on any product page, or email hello@miniwishes.pl, and tell us your country and address. We check the courier options and reply by email with the shipping cost and delivery time, or tell you if we cannot deliver there. You do not need to upload photos or pay anything until we have confirmed delivery.
How long it takes
- Photo review: usually within a few hours, and always within 2 working days.
- Making your portrait: 7 to 10 working days after we approve your photo.
- Delivery: by tracked courier, with the transit times below.
Shipping costs and delivery times by region
| Region | Countries | Shipping cost | Transit time after dispatch |
|---|---|---|---|
| Poland (home market) | Poland | 20 PLN | 1–2 working days |
| Near EU | Czechia, Slovakia, Lithuania, Latvia, Slovenia, Austria, Germany, Hungary, Netherlands, Luxembourg, Denmark, Belgium, Romania | 95 PLN / EUR 22 | 3–5 working days |
| Far EU | France, Italy, Croatia, Ireland, Spain, Portugal, Bulgaria, Estonia | 140 PLN / EUR 33 | 5–8 working days |
| Nordic | Sweden, Finland | 155 PLN / EUR 37 | 5–8 working days |
The exact shipping cost for your address is always shown at checkout before you pay.
Good to know
- Tracking: you receive a tracking link by email when your parcel is shipped.
- Packaging: the framed portrait is packed in a protective box.
- Delays: courier times are estimates. We are not responsible for delays outside our control, but we will help you follow up with the courier.
- Wrong address: please check your address at checkout. If a parcel comes back because of an incorrect address, we will contact you about sending it again (extra shipping may apply).
- Customs: standard orders ship within the EU, so no customs duties apply. If we agree to deliver to a country outside the EU, import duties or taxes charged by that country are paid by you, and we tell you before you order.
- Lost or damaged parcels: see our Refund policy. Contact support@miniwishes.pl within 14 days of the delivery date shown by the courier.