Terms of service

Last updated: October 29, 2026

1. Who we are

These terms apply to orders placed at miniwishes.pl. The seller is MiniWishes, Krowoderskich Zuchów 25, 31-271 Kraków, Poland. Contact: hello@miniwishes.pl (general) and support@miniwishes.pl (help with orders).

2. What we make

MiniWishes makes personalised, hand-cut paper portraits from photos supplied by the customer, framed and delivered as described on each product page. Each piece is made to order.

3. Placing an order

  • You choose a portrait style and a frame colour, upload up to 5 photos, and pay at checkout.
  • Your order is a request to buy. The contract is formed when we approve your photo and confirm it by email. Until then we may ask for a different photo or decline the order, and you will be refunded in full if we decline.
  • You must be 18 or older, or have a parent or guardian's permission.

4. Your photos

  • You confirm that you own the photos or have permission to use them, and that the people in them are fine with being portrayed.
  • We do not make portraits of public figures, celebrities, copyrighted images or artworks, or content that is unlawful, hateful or sexually explicit. We may refuse such photos.
  • We check each photo, usually within a few hours and always within 2 working days. If it is too small, blurry, dark or unsuitable for cutting (see our Photo Guide pages), we email you a link to upload another one. Production starts only after approval.
  • We do not send a digital proof or design preview. When we approve your order we tell you which of your photos we selected. Please check your photos and order details carefully before you pay. The result reflects the photo you send. This does not limit your rights if the item is defective or we made a mistake (see section 8).
  • How we handle your photos: they are stored in the EU and used only to make your order. They are deleted 14 days after confirmed delivery, and within 3 days if you do not complete the order or the order is cancelled. See our Privacy policy.

5. Production and delivery

  • Production takes 7 to 10 working days after your photo is approved, not from the order date.
  • After production we ship by tracked courier from Kraków, Poland. Delivery times and costs are in our Shipping policy. Dates are estimates, not guarantees.
  • Risk passes to you when the parcel is delivered. If a parcel is lost or damaged in transit, contact us within 14 days of the delivery date shown by the courier and we will sort it out.

6. Prices and payment

  • Prices are shown in PLN (Poland) or EUR (other EU markets) and include VAT where applicable. Shipping is added at checkout once you choose your country.
  • Payment is taken at checkout through Shopify Payments.

7. No right of withdrawal for personalised items

Under EU consumer law (Directive 2011/83/EU, Article 16(c)) and Polish law (Consumer Rights Act of 30 May 2014, art. 38 pkt 3), the 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalised. Because every portrait is made from your photo, it cannot be returned or exchanged because you changed your mind. We show this before you pay and you accept it at checkout. See our Refund policy for the laws of other countries.

7a. Cancelling your order

  • You may cancel before we approve your photo and receive a full refund. Email hello@miniwishes.pl with your order number.
  • Once your photo is approved, production starts and the order can no longer be cancelled, because your portrait is then being made specially for you. This does not affect your statutory rights if the item is defective.

8. Defects and complaints

Your statutory rights are not affected. If your portrait arrives damaged, or not as ordered or described, email support@miniwishes.pl with your order number and photos of the problem. We will repair, replace or refund it as the law requires. Statutory conformity rights for consumers last at least 2 years from delivery. We aim to answer within 2 working days. See our Refund policy for details.

9. Intellectual property and how you may use the artwork

  • You own the physical artwork you buy and may keep it, display it, gift it or sell it second-hand as an object.
  • MiniWishes keeps the copyright in the design, the cut-out pattern and the MiniWishes mark. The portrait is made for personal, non-commercial use.
  • You may not copy, reproduce, scan, print or publish the design commercially; sell the design, or reproductions, prints, images or products based on it, in any online store, marketplace or other business; remove the MiniWishes mark; or present it as your own work.
  • You keep the rights in your original photo. You give us a limited licence to use it only to make your order.
  • We may show finished artworks (without personal details, and only with your separate permission) in our portfolio and on social media. Never without asking.

10. Liability

Nothing in these terms limits liability that cannot be limited by law (for example for death or personal injury, fraud, or your statutory consumer rights). Otherwise our liability is limited to the price you paid for the order. We are not responsible for delays caused by couriers, customs or events beyond our control.

11. Law and disputes

Polish law applies, without removing the mandatory consumer protections of the country where you live. If we cannot resolve a problem, you can use the courts, or out-of-court bodies such as the Polish Office of Competition and Consumer Protection (UOKiK) and local consumer advice services.

12. Changes

We may update these terms. The version shown when you order applies to your order.